Contact us
Send us a message.
We’re here and ready to help – you can message us or call 13 22 00. Simply choose the method that suits you.
What can we help you with?
You can set up, view, and manage your account and payment methods by selecting one of the links on this page.
Monday to Friday, 8am to 7pm AEST
Scan to access the app
We’re here to help you with mobile, tablet, internet and entertainment plans. You can also discover our products and services by exploring the links on this page.
Scan to access the app
The links on this page will help you check for outages and troubleshoot or manage your devices and services.
Monday to Friday, 7am to 11pm AEST
Scan to access the app
Good or bad, we’d love to hear from you – simply message us or call 13 22 00. You can also use this page to report a scam or concern, make a complaint, or provide feedback.
Monday to Friday, 9am to 7pm AEST
Support for our Aboriginal and Torres Strait Islander customers
First Nations Connect is your dedicated support phone line and service centre.
If you have any questions about your Telstra phone or internet plan, our friendly customer care team is here to help.
Get in touch
My Telstra app
Manage your services on the go and send a message if you need.
In store
Find your nearest Telstra store or Wi-Fi hotspot
Multilingual Support
Speak to us in your preferred language. We've got you covered.
Former employees
Send your query along with your details to the People Solutions team.