Make life easier with our home phone services.

Access message bank, set up caller ID and more with your Telstra home phone.

Plans
Handsets
International calling
Features & services

Home Phone Features

MessageBank®

A personal answering service for your phone. Available on the nbn™ for no charge.

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Directory Voice Services

Use 1234, Call Connect 12456 or Directory Assistance 1223 to find who you are looking for fast.

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Features at no extra charge

Call Number Display (CND)

Help identify who is calling before you answer. Available on the nbn™, for no charge.

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Call waiting

Answer a second incoming call by putting your first call on hold.

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Call forward

Divert calls from your home phone to the number of your choice.

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Conferencing

Conferencing allows you to chat with two people at once. Not available on the nbn™ .

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Call Return

Retrieve the number of your last answered call and get back to them by dialing *10#.

Find out more

Other features

. Conferencing Chat with two people at once.  Not available on the nbn™.

Conferencing

View FAQs
Available on your phone right now

 

Conferencing allows you to chat with two or more people at once. Also, one person can leave and another person join at any time, giving an even greater number of people access to the conversation. PSTN (non-nbn™) services are limited to three participants only (previously known as 3-way chat)

Pricing

There is no charge per successful use or monthly subscription charge for this feature. Call charges apply at standard rates for each call that joins the chat.

Availability

Conferencing is automatically available on tone phones in most areas throughout Australia.

Conferencing is available on Telstra Home Phone services provided on the nbn™ however is limited to three party calling on some non- nbn™ services.

Anything else I need to know?

While you are in a Conference your Call Waiting will not work, but, if set, your Call Forward Immediate or Busy will still work.

Further information

Things you need to know

Conferencing is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
. Caller ID Protect your privacy – choose who sees your number when you make an outgoing call.

Caller ID

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Available on your phone right now

How do I use it?

Unless you block your telephone number, your number (with the date and time of the call) will be displayed on the telephone or mobile handset of the person you are calling, where that person has Calling Number Display.

Your telephone number may also be presented to a person you are calling overseas. If you currently have permanent call blocking on your service, this blocking feature will also apply for calls to people overseas.

Further information
. Call Forward Transfers calls from your home phone to a number you choose.

Call Forward

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Available on your phone right now

Isn't it great to know that you can be anywhere you need to be and never miss an important home or business call. That's freedom!

You can select to forward:

  • all calls
  • selected calls – you can have up to 15 numbers redirected
  • selected times – you can set up to 15 time periods during which your calls will be forwarded.

Pricing

Standard call charges apply for all forwarded calls. Call Forwarding standard feature (all calls) is free of monthly charges for most on Telstra Voice® Plans.

Availability

Call Forward is available in most areas throughout Australia. Call forwarding of all calls at selected times is not available on the  nbn ™ .

Anything else I need to know?

Call Forward Immediate overrides all other Telstra Voice Features except Call Forward Selected Callers.

Call Forward No Answer – default is 20 seconds (approximately seven rings) before a call will be forwarded. Can be set from five to 60 seconds.

Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia. Before using this feature you must activate your PIN on your home phone.

Call Forward Set The Time overrides Call Forward Busy and No Answer. Before using this feature you must activate your PIN on your home phone.

Further information

Things you need to know

Call Forward is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
. Calling Number Display (CND) See your caller's phone number and the date and time of the call.

Calling Number Display (CND)

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Order online  OR  
call 13 2200


Calling Number Display (CND) can help you identify who is calling by displaying the caller's phone number. It can also store the date and the time of the call, as well as the phone numbers of people who hang up without leaving a message.

You will need a CND-compatible phone or CND unit in order to use this feature.

Pricing

CND is $0 per month. Calling Number Display is provided at no extra cost on Telstra Voice Ultimate and Telstra Home Phone Pinnacle plans or any Telstra Home Phone service provided on the  nbn ™.

This feature can be included in the Telstra Voice® Features Package.

Availability

CND is available on tone phones in most areas throughout Australia. However, you will need to purchase a CND-compatible phone or attachment for your existing phone to display caller details.

Disclosure of your Calling Line Identification

If you have call blocking or line blocking enabled on your phone line, or you have a Silent Line, your Calling Line Identification (CLI) will generally not be disclosed to third parties.

However there are some circumstances in which your CLI will always be disclosed. You cannot block CLI on calls made by you or someone else on your phone line:

  • to the emergency call service (000)
  • on internet dial-up calls made to an Internet Service Provider (ISP) that uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the CLI for fraud prevention, billing, call management or credit control
  • when you or someone else sends a text message or replies to a Talking Text message from your Basic Telephone Service – in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender when you or someone else uses another carriage service provider by using a network override code.

If you would like more information, please see Our Customer Terms.

Anything else I need to know?

Calling Number Display capable telephones are designed to mute the receiver for 1–2 seconds while the details of the caller's number are sent to the telephone. This may cause a brief interruption to the conversation. Occasionally, some telephones may mistakenly respond to a caller's voice or external noise and cause a false muting of the telephone receiver.

Further information

Things you need to know

Calling Number Display is provided in accordance with Our Customer Terms, as amended from time to time.
. Call Return Retrieve the number of your last unanswered call and then return the call straight away.

Call Return

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Available on your phone right now

Phone always rings at the worst possible moment? Answer it in your own time with Call Return. Retrieve the number of your last unanswered call and then return the call straight away by dialling *10#.

Pricing

There is no charge or monthly subscription fee for this feature. If you decide to return the call by dialling 1 , standard call charges will apply.

Availability

Call Return is automatically available on tone phones in most areas throughout Australia.

Further information

Things you need to know

Call Return is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
. Call Waiting Tells you if a new caller is trying to contact you when you are already on the phone.

Call Waiting

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Available on your phone right now

Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A discreet tone alerts you to the new caller – so you can answer your second incoming call by putting your first caller on hold.

Pricing

This feature is free of monthly charges to most customers on Telstra Voice® Plans.

Availability

Call Waiting is automatically available to Telstra customers with tone phones in most areas of Australia. All new services have Call Waiting automatically turned on.

Anything else I need to know?

Once Call Waiting is on, it stays on unless you switch it off, but it won't work during a 3-Way Chat.

Further information

Things you need to know

Call Waiting is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
. Telstra Message services Provides an answering service, without the need for extra equipment.

Telstra Message services

MessageBank® provides a personal answering service if your phone line is busy or you can't get to the phone. You don't need extra equipment like an answering machine, and you also get greater flexibility on Call Waiting – if you don't want to interrupt your call, let MessageBank® take your message.

MessageBank ®

View FAQs
  OR  
call 13 2200

Pricing

The standard price is $6.00 per month per service, there is no connection fee and message retrieval is free from most Telstra fixed phones anywhere in Australia.

MessageBank is provided at no extra cost on Telstra Voice® Ultimate, Reach, Together and Telstra Home Phone Pinnacle plans or any Telstra Voice service provided on the  nbn ™ .

This feature can be included in the Telstra Home Phone Features Package.

Availability

MessageBank is available on most tone phones throughout Australia or any Telstra Voice services provided on the  nbn ™. ™.

Message Notification to Mobile Service

You can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can then retrieve this message using your Telstra mobile or home phone 1. It's easy to set up. See below for details.

MessageBank Features

Features MessageBank
Personalised greeting Yes
PIN security Optional (see Security FAQ)
Remote Access Yes
Max. message length 5 min
Message storage  
• New messages 14 days
• Saved messages 7 days
Number of messages stored 60
Hangup messages Yes
Access number 125 101
MessageBank Call Back 2 Yes
Message notification to Telstra mobile service Yes

How to activate Message Notification to Mobile

Message Notification to Mobile can only be activated from your fixed line service.

  1. Call the messaging service by dialling 125 101 (MessageBank services).

  2. Select 'Message Notification to Mobile' from the main menu by pressing 4. Listen to the prompts and enter the 10 digit Telstra mobile number when requested. The mobile number will be checked to confirm that it is billed by Telstra.

    • If the number is not an active Telstra mobile number the following recording will be played: "The number you entered is not a mobile billed directly by Telstra, or was entered incorrectly. Please check and re-enter the number, or press * to return to the main menu."

    • If the number is a valid Telstra mobile number the following recording will be played: "Message notification to mobile 04xxxxxxxx is being set up. In the next few minutes we'll try calling this number. The call will need to be answered and the instructions followed for the mobile user to accept and turn on the service. If the mobile is off or out of range we'll continue to try over the next hour. If confirmation isn't completed within the hour message notification will not be set up, and you'll need to repeat the activation process. Please remember, if the mobile phone you registered is no longer directly billed by Telstra, the service will be cancelled automatically."

  3. A confirmation call is made to the nominated Telstra mobile number. If the call is answered the following recording is played: "A MessageBank mailbox has been set up to send a text message notification to this number when a message is received in the mailbox. If you wish to accept this service press 1. Otherwise press * or simply hang up to cancel." Pressing 1 will activate the Message Notification to Mobile service.

Further information

Things you need to know

  1. Retrieval from a mobile service is charged at standard mobile retrieval rates.
  2. Standard call charges apply. Does not apply to Telstra Talking Text messages.
MessageBank is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.

Your details (name, home phone number and address) are not listed in the printed or online White Pages and are not available from Directory Assistance (also known as Silent Line, or private number).

Unlisted Service

Call 13 2200

Having an unlisted service means that your name, address and telephone number are not published in the printed or online White Pages directories, and are not available through Directory Assistance.

Pricing

There is no fee for an unlisted number.

Anything else I need to know?

An unlisted number will only prevent your details from being published in the directories, and won’t stop all unwanted telemarketing calls.

Unwanted calls

Reducing unwanted calls or telemarketing

If you want to minimise unwanted telemarketing calls, here are some suggestions:

  • Activate Calling Number Display – So you can see who’s calling before you answer.
  • Register on the Do Not Call Register – But charity, government bodies and research companies might still call.
  • Telstra’s Call Guardian 301 Handset blocks unwanted calls - we recommend it with Calling Number Display.
  • Remove your number from any marketing databases that you’re listed on.

Silence, hoax, obscene or abusive calls

  • This is where the caller holds the line open with silence, or speaks in an abusive or obscene manner and doesn’t hang up.
  • To clear the line on your fixed phone service, replace the receiver and don’t pick it up for 5 minutes. This will enable you to call out.

Malicious or life threatening calls

  • If you receive a malicious call threatening your life, contact police immediately by calling 000.

Need more help?

If you need more help, Telstra’s specialist Unwelcome Calls team can help with a number of situations. They’re trained to help with everything from basic advice and practical steps on how to stop calls, to liaising with the police to trace calls when necessary. You can request a callback from our Unwelcome Calls team by calling 13 2200 and saying unwelcome calls, or by completing our online form.