Foxtel Now support

How do I confirm my subscription has been cancelled?

If you have successfully cancelled your subscription, you will receive a confirmation email from Foxtel Now, which will be sent to the email address linked to your Foxtel Now account when signing up through Telstra.

How do I manage my account details and settings?

Managing your Foxtel Now subscription is made simple and easy.

To update or change your account details and settings, upgrade or downgrade your subscription or change your payment method, here’s how:

Simply ensure you are logged into Foxtel Now on a web browser, and then select one of the links below. Alternatively, you can go to Manage your account.

Change your account details

Log-in to Foxtel Now to update the following details:

• Name
• Email address
• Password
• Phone number
• Address
• Marketing preferences.

To do this:

1. Login to Foxtel Now and select My Account from the Menu
2. Select My Profile
3. Update relevant fields
4. Click Update my details to confirm changes.

Change my payment method

To change your Telstra Billing payment method to credit card:

1. Login to Foxtel Now and select My Account from the Menu
2. Click on My Billing details
3. Enter your credit card details to add billing details
4. Follow the prompts and click Save.

Change your channel packages

You can update or change your channel packages via My Account. To do this:

1. Login to Foxtel Now and select My Account from the Menu
2. Click Update package
3. If you’d like to:
   • Add pack(s), click Add to cart on any pack(s) you want to add
   • Remove pack(s), click X next to the pack you want to remove from My Cart
4. Click Update my package. The change will go through immediately.

How do I recover my login details?

If you have forgotten your password:

1. Go to the Foxtel Now login page
2. Select the method you wish to reset your password with
3. Follow the prompts in the email or SMS sent to you to reset your password.

If you have forgotten the email address you signed up with:

• Go to Forgot username/email? and follow the instructions.

What data usage do I have with Foxtel Now?

Your Foxtel Now data usage will vary depending on the video quality of your stream. As a guide:

• Standard Definition: 1.4GB per hour
• High Definition: 3.2GB per hour