All forms of ID used to set up a new account must be valid and current.
To set up a new Pre-Paid service, go to Activate a Pre-Paid service where you'll find the forms of ID you need.
To set up an account online or over the phone, you'll need to provide one of the following forms of ID with a photo and signature:
You can also use the following acceptable ID combinations to set up an account in store:
| Combination | ID type required |
|---|---|
| 1 | One primary photo ID |
| 2 | Medicare card plus
|
| 3 | Medicare card plus either
|
| 4 | Two secondary photo IDs |
| 5 | One secondary photo ID plus either
|
| Document type | Description |
| Australian driver licence | Full licence with photo and signature |
| Australian passport | With photo, date of birth and signature Important: Some documents that look like an Australian passport are not acceptable forms of ID. These include:
|
| Australian or State Government issued Proof of Age or Identity Card only when combined with a Medicare card which includes the applicant’s name |
|
| Document type | Description |
| Medicare card | The preferred secondary ID option and the first form of secondary ID that will normally be requested |
| Credit, debit or ATM card | Only Australian financial institution cards with your name and the financial institution’s name printed Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID
|
| Birth certificate or original birth extract | Important: If your name has been changed by marriage, you'll need to provide the marriage certificate as well |
| Australian Government issued benefits card | This can include Aged Pension card, Seniors Card and Disability Support Pension card |
| Utility bill, vehicle registration or rates notice | Must be less than six months old |
| Australian issued shooters or firearms licence | Must include photograph |
| Australian Post Key-pass 18+ card | Must include photograph |
| Indigenous ID card | Must include photograph |
| International passport | Must include photograph |
| Police or Defence Force ID | Must include photograph |
| Working with Children Card | Must include photograph |
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