How to recharge online
Recharge on the go
How do you want to recharge?
In the My Telstra app
Save your payment details to quickly recharge your Pre-Paid services. Plus, check your balance, track your data usage and get access to special offers.
In My Telstra
Check your balance and manage your Pre-Paid services online. You’ll need your Telstra ID and password to sign in.
In the Rewards Store
Redeem your Telstra Plus Points towards a Pre-Paid recharge voucher. You’ll need a Telstra Plus membership and a Telstra ID to sign in.
Keep your recharge rolling
Set up an auto recharge so you don't have to worry about recharging before your calls, texts and data expire.
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Select your pre-paid service
Then go to Auto recharge. -
Choose your recharge
Select an amount to set up your auto recharge. -
Pick a payment method
Select a saved payment method or add a new one.
How to set up Auto Recharge for your Telstra Pre-Paid
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Footage: Text on screen reads "Setting up Auto Recharge for your Pre-Paid service?"
Footage: Moving icons of a phone, a message bubble, and wifi signal around an icon of a clock. Text on screen reads "It means you'll never have to remember to recharge."
Footage: Moving icons of a phone, a message bubble, and wifi signal. Text on screen reads "Helping you stay in control and making life simpler." with an okay hand sign emoji.
Footage: An icon of a hand holding a smartphone. Text on screen reads: "Have your Telstra ID ready, or register at myid.telstra.com/register"
Footage: The screen of the smartphone changes. Text on screen reads "Step 1. Sign in on My Telstra at my.telstra.com.au or the My Telstra app."
Footage: The screen of the smartphone changes. Text on screen reads "Step 2. Select your Pre-Paid service, then Auto recharge."
Footage: The screen of the smartphone changes. Text on screen reads "Step 3. Choose your auto recharge amount."
Footage: The screen of the smartphone changes. Text on screen reads "Step 4. Pick a payment method."
Footage: Text on screen reads "Then you're done!" with a raised hands emoji.
Footage: Text on screen reads "Set up now at tel.st/auto-recharge"
Ready to roll?
Ways you can pay
Frequently asked questions
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When your recharge expires, if you don’t recharge your service you move into a ‘recharge only period’ until you recharge.
During your ‘recharge only period’, you’ll still be able to receive calls, but won’t be able to access data, and you can only make calls to:
- 125 8887 recharge hotline. It’s a free call from your Telstra Pre-Paid service
- Emergency numbers like 000 and 112. Find out more on the Triple Zero (000) website
- Freecall phone numbers, like Telstra Customer Service
You’ll have 6 months to recharge. If you don't recharge within that time, your service will be deactivated, and you’ll lose your mobile number.
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Your recharge should show in your main balance within a few minutes. You can check your balance via:
- My Telstra app
- My Telstra
- Dial #100# from your Pre-Paid mobile and follow the prompts
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You may experience one of the following issues when trying to redeem your voucher.
My 12-digit voucher PIN is showing as ‘invalid’
If you’re seeing this error, please check that:
- You’ve entered the 12-digit PIN exactly as it’s printed on the voucher
- Your recharge voucher has not expired
- The voucher has not already been redeemed
If you’ve confirmed all this and the voucher still isn’t working, you’ll need to take your recharge voucher and receipt back to the place of purchase for a refund.
My recharge voucher is for the wrong amount
If the amount on your recharge voucher is wrong, you’ll need to take the voucher and receipt back to the place of purchase for a refund.
My voucher is barred
This may occur if you have tried to enter your voucher PIN multiple times without success
To resolve this, please contact us.
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On your smartphone or tablet:
- Open the My Telstra app
- Go to Services
- Select your Pre-Paid service
- View your balance on the summary screen.
On your desktop:
- Sign into My Telstra using your Telstra ID
- Go to Services
- Select your Pre-Paid service
- View your balance on the summary screen.
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When you recharge before expiry, you’ll still have access to your previous recharge inclusions, up to the original expiry date. Depending on which Pre-Paid plan you’re on, your unused data may roll over to use with your new recharge.
Your new recharge period starts from the date you recharge your service.
For example, if you recharge your service 5 days before expiry of your old recharge, you’ll have access to the inclusions of both your old and new recharge for 5 days. Then, you’ll have access to the inclusions of your new recharge, plus any unused data that has been rolled over, until the expiry of the new recharge period.
Note: Inclusions for your old recharge will be used first.
Tip: The best way to maximize the benefit of your recharge days is to set up auto recharge.
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There could be a number of reasons why your recharge has run out so quickly:
- Your Pre-Paid offer may not include enough data
- There was a software update which was downloaded using your Pre-Paid service
- You’ve updated apps or sent/received large files
You can view and manage your data usage in the My Telstra app or My Telstra. You can also check whether your Pre-Paid offer has enough data for you and consider increasing to a higher recharge with more data.
Why choose us?
Australia's largest network
Our 4G network reaches further than any other.
Continuous data rollover
Not going to use up your data in time? Just recharge before expiry on Telstra Pre-Paid Mobile and rollover up to 200GB of your unused data.
Call overseas with included minutes
With capped international call minutes from Australia to selected destinations on Pre-Paid Mobile, you can stay in touch with friends and family overseas.
Be rewarded with Telstra Plus
Join Telstra Plus and get rewarded just for recharging. Earn points to put towards must-have devices, recharges, accessories and more. Eligibility criteria apply.
Got more questions about Pre-Paid? We’re here to help.
Contact us
We're here to answer your questions.
Send us a message
You can message us about a range of topics and we'll get back to you as soon as we can.
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Support
More information about Pre-Paid mobile phones can be found in our frequently asked questions.