Accounts & payments
Get help with your payments and account management.
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How can we help you with your account or payment question?
- How do I read and understand the charges on my bill?
- What's my billing period and how do the charges work?
- Does Telstra charge fees on some payment methods?
- Why have I received a final bill?
- Why can't I access Premium SMS or other third party content?
- What are Early Termination Charges?
- Why was I charged a late payment fee?
- What's an order estimate?
- How can I access and manage my account online?
- How do I install and use the My Telstra app?
- Can I change or transfer ownership of my Telstra account to someone else?
- Can I give someone permission to access my account?
- Your Telstra Upfront plan explained
- How do I check my contract or cancel my Telstra service?
- What forms of ID can I use to set up a new account?
- What happens when I make a complaint?
- How do I track and get updates about my online order?
- What is a Telstra PIN?
- What is two-step verification?
We want to help you stay connected
If you're experiencing financial hardship and need help with your bill, we're here to support you.
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