Regional services
Regional and remote customer support
If you're experiencing issues with your coverage, need to troubleshoot your services, or find information specific to regional customers, here's everything you need to know.
Improve mobile coverage
Network extension
Extend your mobile coverage in low reception areas using our network coverage extension devices.
Blue Tick handsets
For the best possible voice coverage in regional locations, choose a mobile phone with our 'Blue Tick'.
Boost Wi-Fi coverage
Enjoy a better home or office internet experience with our Wi-Fi solutions and tips to help improve your Wi-fi setup.
Troubleshooting your Telstra services
Help and support
All the answers you need to set up, manage, and troubleshoot your Telstra services.
Smart troubleshooting
Sign in with your Telstra ID to use our smart troubleshooting tool. It'll help you diagnose and resolve technical issues with Telstra services.
Disaster preparation and assistance packages
Before and during any disaster, we're here for you.
Regional solutions
Telstra Mobile Satellite
Stay connected using handsets or data services, while travelling in remote locations using the Iridium Satellite network.
Satellite small cells
A Small Cell or Satellite Small Cell can deliver mobile network access to people living and working in remote areas of Australia.
Our IoT network and solutions
Internet of Things (IoT) makes it easier to monitor and control devices, machinery and equipment.
Regional support
Improve coverage in your home or local community
Find out how we can help improve mobile network coverage within your home and local community.
Invite a network expert to your next event
Invite us to your next event to discuss your community's network needs.
Contact our regional team
You can find contact information for your local Telstra team here.
Manage services online FAQ
-
You can pay your bill from the payments tab in My Telstra, or online.
-
You can top up your Pre-Paid mobile in the services tab of My Telstra or online.
-
-
Request a replacement SIM card in the services tab of My Telstra or online.
-
Regional news from Telstra
Need more help?
My Telstra app
Manage your services on the go and send a message if you need.
Fix an issue
Our smart troubleshooting tool can help you diagnose and resolve technical issues with Telstra services.
Support
Find the answers on our support pages.
Contact us
For general enquiries, please call us on 13 2200. Or contact your Regional Australia local team.