International Roaming

Your passport to staying connected when you travel

Heading overseas? Activate an International Roaming Day Pass on your current mobile plan: it's just the ticket for keeping in touch with family and friends while you’re holidaying overseas.

What is International Roaming?

International Roaming means you can travel abroad while continuing to use your mobile service in eligible destinations. No SIM swapping required to use data or to call and text with your Australian mobile number.

When you're on a Telstra mobile plan, simply activate your International Roaming and International Day Pass in the My Telstra app and you're good to go.

Why travel with a Day Pass?

Roam in over 70 countries

Love travel? International Roaming is available in over 70 countries on a Day Pass. Costs and services differ, depending on the travel zone.

Track your usage and costs

Check how much data you still have left on your daily allowance or Data top-up, and keep track of what you'll be paying on your next bill. All in the My Telstra app.

No swapping SIMs

Forget waiting in a long airport queue to buy a local SIM card. Activate your International Roaming Day Pass from the comfort of the My Telstra app. 

Keep your number

With a Day Pass, you'll keep your number so it's easy for family and friends to stay in touch. You'll also be able to keep receiving texts with one-time passcodes to log in to accounts with 2-step verification.

What's included in Day Pass?

Day Pass

Access 1GB of data per day and unlimited calls and texts in eligible destinations. Countries are zoned according to what services are available.

Eligible destinations may change depending on your plan type.

Zone 1

$5 a day

New Zealand only. 1GB data, unlimited calls + SMS 

Zone 2

$10 a day

1GB data, unlimited calls + SMS

Zone 3

$10 a day

Unlimited calls + SMS

Data top-up

Gone over your 1GB Day Pass daily allowance? We'll SMS to give you the option of topping up. 

Data top-up

$10 for 1GB

Valid for 31 days

Eligible Day Pass destinations

International Roaming is available in over 70 destinations. If you exceed your Day Pass daily limit, we'll send you an SMS reminder and include an option to top you up with 1GB of data for $10 (valid for 31 days).

These eligible destinations apply to customers on an Upfront Mobile Plan. If you are not on an Upfront Plan, your eligible destinations may differ. Not sure if you're on an Upfront Plan? Check out our handy FAQ.
 

Select price per day

Zone 2 - unlimited calls, SMS & 1GB data

  • Argentina
  • Armenia
  • Austria
  • Bahrain
  • Bangladesh
  • Belgium
  • Brazil
  • Bulgaria
  • Cambodia
  • Canada
  • Chile
  • China
  • Croatia
  • Czech Republic
  • Denmark
  • East Timor (Leste)
  • Egypt
  • Estonia
  • Fiji
  • Finland
  • France
  • Germany
  • Greece
  • Guatemala
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Latvia
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malaysia
  • Mexico
  • Nauru
  • Netherlands
  • Nigeria
  • Norway
  • Panama
  • Papua New Guinea
  • Phillippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russian Federation
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovak Republic
  • Slovenia
  • Solomon Islands
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Tonga
  • Turkey
  • UAE
  • UK
  • Ukraine
  • USA
  • Vanuatu
  • Vietnam
     

Zone 3 - unlimited calls & SMS only

  • Gibraltar
  • Guernsey
  • Jamaica
  • Jersey
  • Malta
  • Peru
  • Samoa

Zone 1 - Unlimited Calls, SMS and 1GB Data

  • New Zealand

Activating your Day Pass

Phone home, SMS your family and friends and flood your socials with dreamy travel pics. Day Pass lets you do it all. Manage it through the My Telstra app, so you have a good idea of usage and upcoming bill cost.

If your daily data allowance of 1GB within the Day Pass runs out, you'll get a text with the option for a 1GB data top-up for $10 that stays active for 31 days if you are on an upfront plan.

If you are not on an upfront plan, you’ll automatically get a 1GB data top-up for $10 once you've hit your daily data allowance within the Day Pass.

Ready for take off?

  1. Step 1

  2. Step 2

  3. Step 3

Your Day Pass takes between 15 minutes and 2 hours to activate and you'll receive a text once it's active. You'll only begin paying once you start using your device at your destination. The Day Pass expires within 24 hours of you first using it on upfront plans. This includes data, such as downloading emails or updating your socials.

Other ways to access international roaming

Pay-As-You-Go (PAYG) on your phone plan

On eligible plans, you can use International Roaming on a PAYG basis. Use your service in over 200 destinations and when you, arrive, we’ll send you an SMS, advising the rates you’ll pay.

It’s our responsibility to let you know that PAYG means your costs will be significantly higher - $3 for every MB of data your phone uses. To give you an idea of how quickly costs can escalate, this is around 1.5MB for every minute of social media time. 

To avoid bill shock after you return home, deselect ‘International Roaming’ in the My Telstra app. You can also use your phone abroad by removing your Telstra SIM card and buying a local Telco SIM, or simply tapping into local Wi-Fi hotspots. 

Not availabe to customers on an Upfront Mobile Plan.

Pre-Paid International Roaming Packs

Get data for overseas, plus some calls and texts to keep in touch. You can use your Pre-Paid International Roaming Pack across 35 eligible countries so it can cover your entire trip.

You can choose a pack with the data and expiry time to suit your itinerary. And the longer you’re connected overseas, the more value you get.

Pay-as-you-go rates per country

All countries – Data rate is $3 per MB and SMS is 75c per message.

  • Country Rate
    Afghanistan  $3.00
    Airline Services  $5.00
    Albania  $5.00
    Algeri $5.00
    American Samoa $5.00
    Andorra  $3.00
    Angola  $4.00
    Anguilla  $5.00
    Antigua & Barbuda  $5.00
    Argentina  $5.00
    Armenia  $4.50
    Austria  $3.00
    Azerbaijan  $4.50
    Bahrain  $2.00
    Bangladesh  $5.00
    Barbados  $5.00
    Belarus  $4.50
    Belgium  $4.00
    Bermuda  $5.00
    Bhutan  $4.00
    Bolivia  $3.50
    Bosnia-Herzegovina  $ 2.50
    Botswana  $3.50
    Brazil  $3.50
    British VirginIslands  $5.00
    Brunei  $2.50
    Bulgaria  $3.50
    Burundi  $2.50
    Cambodia  $3.00
    Cameroon  $5.00
    Canada  $3.00
    Cayman Islands  $5.00
    Chad  $5.00
    Chile  $4.00
    China  $3.50
    Colombia  $5.00
    Congo Democratic Republic  $4.00
    Cook Islands  $3.00
    Costa Rica  $2.50
    Croatia  $4.50
    Cruise Ship Services $5.00
    Cyprus $1.50
    Czech Republic $4.50
    Denmark $2.00
    Dominica $5.00
    Dominican Republic $5.00
    Timor-Leste $2.50
    Ecuador $5.00
    Egypt $4.50
    El Salvador $3.50
    Estonia $3.50
    Ethiopia $4.50
    Falkland Islands $4.50
    Fiji & Nauru $2.50
    Finland $1.50
    France $2.50
    French Polynesia $3.00
    Guadeloupe $5.00
    Gabon $5.00
    Gambia $4.00
    Georgia $3.50
    Germany $2.00
    Ghana $1.50
    Gibraltar $1.50
    Greece $2.00
    Greenland $2.00
    Grenada & Carriacou $5.00
    Guadeloupe $5.00
    Guam $2.50
    Guatemala $3.50
    Guernsey (UK) $2.00
    Guinea Republic $5.00
    Guyana $4.50
    Haiti $5.00
    Honduras $3.50
    Hong Kong $2.50
    Hungary $3.00
    Iceland  $5.00
    India  $3.50
    Indonesia  $4.00
    Iran  $3.50
    Iraq  $4.00
    Ireland  $2.50
    Isle of Man (UK)  $2.00
    Israel  $4.00
    Italy  $2.00
    Ivory Coast (Coted' Ivoire)  $5.00
    Jamaica  $5.00
    Japan  $3.00
    Jersey (UK)  $2.00
    Jordan  $3.00
    Kazakhstan  $4.50
    Kenya  $4.50
    Kuwait  $5.00
    Kyrgyzstan  $2.00
    Laos  $2.50
    Latvia  $4.00
    Lebanon  $1.50
    Lesotho  $1.50
    Liberia  $2.00
    Libya  $3.50
    Liechtenstein  $3.00
    Lithuania  $4.50
    Luxembourg  $2.00
    Macau  $2.00
    Macedonia   $3.00
    Madagascar  $5.00
    Malawi  $4.50
    Malaysia  $2.00
    Maldive Islands  $5.00
    Mali  $5.00
    Malta  $5.00
    Martinique  $5.00
    Mauritania  $5.00
    Mauritius  $3.50
    Mexico  $4.50
    Micronesia (Federated States of)  $5.00
    Moldova  $3.50
    Monaco  $2.50
    Mongolia  $5.00
    Montenegro  $5.00
    Montserrat  $5.00
    Morocco  $5.00
    Mozambique  $3.00
    Myanmar (Burma)  $4.50
    Namibia  $3.00
    Nepal  $3.00
    Netherlands  $2.50
    Netherlands Antilles  $5.00
    New Caledonia $2.00
    New Zealand $1.50
    Nicaragua $3.50
    Niger $5.00
    Nigeria $2.50
    Norway $2.00
    Oman $5.00
    Pakistan $1.50
    Palestine $4.00
    Panama $4.50
    Papua New Guinea $3.50
    Paraguay $4.00
    Peru $4.50
    Philippines $3.00
    Poland $4.00
    Portugal $2.00
    Puerto Rico $5.00
    Qatar $4.50
    Reunion Island $3.00
    Romania $4.00
    Russian Federation $5.00
    Rwanda $2.00
    Samoa $3.50
    Saudi Arabia $5.00
    Senegal $5.00
    Serbia $5.00
    Seychelles $3.50
    Sierra Leone $2.50
    Singapore $1.50
    Slovak Republic $3.00
    Slovenia $3.50
    Solomon Islands $2.00
    South Africa $1.50
    South Korea $2.50
    South Sudan $3.00
    Spain $3.50
    Sri Lanka $4.50
    St Kitts & Nevis $5.00
    St Lucia $5.00
    St Vincent & The Grenadines $5.00
    Sudan $3.50
    Suriname $4.00
    Swaziland $2.00
    Sweden $2.50
    Switzerland $3.00
    Taiwan $2.00
    Tajikistan $5.00
    Tanzania $5.00
    Thailand $2.50
    Tonga $2.00
    Trinidad & Tobago $5.00
    Tunisia $5.00
    Türkiye $4.00
    Turks & Caicos Island $5.00
    Uganda $2.50
    Ukraine $5.00
    United Arab Emirates $3.50
    United Kingdom $2.00
    United States $3.00
    Uruguay $2.50
    Uzbekistan $5.00
    Vanuatu $2.00
    Venezuela $3.00
    Vietnam $2.00
    Yemen (Arab Republic) $2.50
    Zambia $5.00
    Zimbabwe $5.00

VoLTE International Roaming

What is VoLTE?

Voice over LTE (VoLTE) lets you make phone calls on a 4G (LTE) network.

We have arrangements for carrying voice calls with each of our individual roaming partners in other countries. Traditionally our partners have provided 2G and 3G networks for carrying our roaming voice calls but Telstra is also making arrangements with a growing number of partners which can allow VoLTE on 4G to be used for these calls. In some countries VoLTE on 4G is the only option as our partners have already shut down their 2G and 3G networks.

This means VoLTE will increasingly be required to make or receive phone calls (including emergency calls) when roaming abroad. So it’s important to have a 4G or 5G phone that is compatible with our 4G VoLTE roaming arrangements to help ensure you can make calls when travelling.

VoLTE International Roaming

To use VoLTE when using your phone abroad in eligible countries requires the device to have VoLTE roaming capability. Not all VoLTE handsets have this capability. The handsets that can be used for roaming using VoLTE can be different to devices that can be used for VoLTE calling in Australia. The devices below are VoLTE International Roaming tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra have launched since 1 July 2022 that supports VoLTE also supports VoLTE International Roaming. For any further information, please refer to our Technical Assistance.

Making emergency calls while overseas

In order to make an emergency call while overseas, it is important that your device also supports VoLTE Emergency Calls. If your device doesn’t support VoLTE Emergency Calls, and there is no 3G network coverage available in your location in the country you’re using your device, you will not be able to make an emergency call, even though you may have 4G or 5G coverage. The devices below are VoLTE Emergency Call tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra has launched since 1 July 2022 also supports VoLTE Emergency Calls.

 

VoLTE International Roaming capable devices

  • Manufacturer Device model Version required
    Apple iPhone 6S Must be running Apple iOS 14.5 or greater
    Apple iPhone SE Must be running Apple iOS 14.5 or greater
    Apple iPhone 7 Must be running Apple iOS 14.5 or greater
    Apple iPhone 7 Plus Must be running Apple iOS 14.5 or greater
    Apple iPhone 6S Plus Must be running Apple iOS 14.5 or greater
    Apple iPhone X Must be running Apple iOS 14.5 or greater
    Apple iPhone 11 Must be running Apple iOS 14.5 or greater
    Apple iPhone Xr Must be running Apple iOS 14.5 or greater
    Apple iPhone 8 Must be running Apple iOS 14.5 or greater
    Apple iPhone 11 Pro Max Must be running Apple iOS 14.5 or greater
    Apple iPhone SE 2nd Generation Must be running Apple iOS 14.5 or greater
    Apple iPhone 8 Plus Must be running Apple iOS 14.5 or greater
    Apple iPhone 11 Pro Must be running Apple iOS 14.5 or greater
    Apple iPhone Xs Must be running Apple iOS 14.5 or greater
    Apple iPhone XS Max Must be running Apple iOS 14.5 or greater
    Apple iPhone 12 Pro Must be running Apple iOS 14.5 or greater
    Apple iPhone 12 Pro Max Must be running Apple iOS 14.5 or greater
    Apple iPhone SE 3rd Gen Must be running Apple iOS 14.5 or greater
    Apple iPhone 12 Must be running Apple iOS 14.5 or greater
    Apple iPhone 12 Mini Must be running Apple iOS 14.5 or greater
    Apple iPhone 13  
    Apple iPhone 13 Mini  
    Apple iPhone 13 Pro  
    Apple iPhone 13 Pro Max  
    Apple iPhone 14  
    Apple iPhone 14 Plus  
    Apple iPhone 14 Pro  
    Apple iPhone 14 Pro Max  
    Google Pixel 3 Must be running  SP1A.210812.016.B2 or later
    Google Pixel 4 Must be running SQ3A.220605.001 or later
    Google Pixel 4a Must be running SQ3A.220605.001  or later
    Google Pixel 4 XL Must be running SQ3A.220605.001 or later
    Google Pixel 5 5G Must be running RQ3A.210605.003 or later
    Google Pixel 4a 5G Must be running RQ3A.210605.003 or later
    Google Pixel 3 XL Must be running  SP1A.210812.016.B2 or later
    Google Pixel 6a  
    Google Pixel 7  
    Google Pixel 6 Pro Must be running RQ3A.210605.003 or later
    Google Pixel 6 Must be running RQ3A.210605.003 or later
    Google Pixel 7 Pro  
    HMD Nokia XR20  
    HMD Nokia X30 5G  
    HMD Nokia G11 Plus  
    Motorola Mobility MOTO G62 5G  
    Oppo Find X3 Pro 5G Must be running CPH2173AU_11._A.16 or later
    Oppo A94 5G  
    Oppo Find X5 Pro  
    Orbic Tab8 4G  
    Samsung Galaxy S9 Plus Must be running QP1A.190711.020.G960FXXUFFUE1 or later
    Samsung Galaxy Note 9 Must have firmware version  or later QP1A.190711. 020.N960FXXS8FUE5 or later
    Samsung Galaxy S10 5G Must be running QP1A.190711.020.G973FXXU8DTH7 or later
    Samsung Galaxy Xcover Pro Must be running RP1A.200720.012.G715FNXXU7BUC1 or later
    Samsung Galaxy Z Flip Must be running RP1A.200720.012.F700FXXU5DUD9 or later
    Samsung Galaxy S10e Must be running QP1A.190711.020.G973FXXU8DTH7 or later
    Samsung Galaxy Note 10+ Must be running RP1A.200720.012.N975FXXU6FUBD or later
    Samsung Galaxy Note 10+ 5G Must be running RP1A.200720.012.N975FXXU6FUBD or later
    Samsung Galaxy A90 5G Must be running RP1A.200720.012.A908BXXU5DUC3 or later
    Samsung Galaxy A51 Must be running RP1A.200720.012.A515FXXU4DUB1 or later
    Samsung Galaxy Tab S7 4G Must be running RP1A.200720.012.T875XXU2BUC6 or later
    Samsung Galaxy Tab S7+ 5G Must be running RP1A.200720.012.T976BXXU1BUB2 or later
    Samsung Galaxy Tab Active3 4G Must be running RP1A.200720.012.T575XXU3BUD5 or later
    Samsung Galaxy Tab A7 4G Must be running QP1A.190711.020.T505XXU2AUA1 or later
    Samsung Galaxy A20 Must be running RP1A.200720.012.A205YNDVU7CUF2 or later
    Samsung Galaxy A70 Must be running QP1A.190711.020.A705YNDXU5CUA7 or later
    Samsung Galaxy A30 Must be running RP1A.200720.012.A305YNDVU3CUE6 or later
    Samsung Galaxy S20 Must be running QP1A.190711.020.G981BXXU5BTJ3 or later
    Samsung Galaxy S20 5G Must be running QP1A.190711.020.G981BXXU5BTJ3 or later
    Samsung Galaxy S20+ 5G Must be running QP1A.190711.020.G981BXXU5BTJ3 or later
    Samsung Galaxy S20 Ultra 5G Must be running QP1A.190711.020.G981BXXU5BTJ3 or later
    Samsung Galaxy A11 Must be running QP1A.190711.020.A115FXXU1ATL1 or later
    Samsung Galaxy A21s Must be running QP1A.190711.020.A217FXXU5BUA1 or later
    Samsung Galaxy S9 Must be running QP1A.190711.020.G960FXXUFFUE1 or later
    Samsung Galaxy S10 Must be running QP1A.190711.020.G973FXXU8DTH7 or later
    Samsung Galaxy S10+ Must be running QP1A.190711.020.G973FXXU8DTH7 or later
    Samsung Galaxy Tab A 10.1 (2019) Must be running QP1A.190711. 020.T515XXU7BUA1 or later
    Samsung Galaxy Tab S6 Must be running RP1A.200720.012.T865XXU4CUB7 or later
    Samsung Galaxy S21 5G Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later
    Samsung Galaxy S21+ 5G Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later
    Samsung Galaxy S21 Ultra 5G Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later
    Samsung Galaxy A32 5G  
    Samsung Galaxy A52 5G  
    Samsung Galaxy A12  
    Samsung Galaxy Note20 5G Must have firmware version RP1A.200720.012.N981BXXU1CTL5 or later
    Samsung Galaxy Note20 Ultra 5G Must have firmware version RP1A.200720.012.N981BXXU1CTL5 or later
    Samsung Galaxy Tab S8  
    Samsung Galaxy S20 FE 5G Must be running RP1A.200720.012.G781BXXU1BUA5 or later
    Samsung Galaxy A52s 5G  
    Samsung Galaxy Tab S8 Ultra  
    Samsung Galaxy A73 5G  
    Samsung Galaxy Z Fold 2 5G Must be running RP1A.200720.012.F916BXXU1DUDA or later
    Samsung Galaxy Tab Active4 Pro 5G  
    Samsung Galaxy Z Fold 3 5G  
    Samsung Galaxy Z Flip 3 5G  
    Samsung Galaxy A22 5G  
    Samsung Galaxy S21 FE 5G  
    Samsung Galaxy S22  
    Samsung Galaxy S22+  
    Samsung Galaxy S22 Ultra  
    Samsung Galaxy A13 4G  
    Samsung Galaxy A53 5G  
    Samsung Galaxy A13 5G  
    Samsung Galaxy Xcover6 Pro  
    Samsung Galaxy Z Fold 4 5G  
    Samsung Galaxy Z Flip 4 5G  
    Samsung Galaxy A33 5G  
    Samsung Galaxy Tab S8+  
    Vivo Y22s  
    Vivo Y21s  
    Vivo Y55 5G  
    ZTE Telstra Essential Smart 2.1  
    ZTE Telstra Essential Pro 3  
    ZTE Telstra Smart 4  
    ZTE Blade A52  

FAQs

  •  

    You can activate your International Roaming Day Pass in the My Telstra app. Just follow these simple steps:

    1. Open the My Telstra app
    2. Go to Services
    3. Select your Mobile service
    4. Tap on Extras
    5. Go to International Roaming
    6. Scroll down to International Day Pass and toggle it on.
     
    Your Day Pass takes between 15 minutes and 2 hours to activate and you'll receive a text once it's active. You'll only begin paying once you start using your device at your destination and the Day Pass expires within 24 hours of you first using it on an upfront plan. This includes data, such as downloading emails or updating your socials. If you are not on an upfront plan, the day pass will expire at 11.59pm AEST on the day of purchase.
  • There are two ways to check whether you're on an Upfront Plan or not.

    Check your Telstra account number

    If your account number starts with '2000', you're not on an Upfront Plan. You can find your account number on your Telstra bill or in 'Payments' tab in the My Telstra app.

    Check your International Roaming settings in the My Telstra app

    If you're on an Upfront Plan, you will only have the International Day Pass option. If you also see a pay-as-you-go option, you're not on an Upfront Plan, because PAYG isn't available on Upfront Plans.

    Here's how you get to your International Roaming settings:

    • Open the My Telstra app
    • Go to Services
    • Select your Mobile service
    • Tap on Extras
    • Go to International Roaming
  • Select price per day

    Zone 2 - unlimited calls, SMS & 1GB data
    • Argentina
    • Armenia
    • Austria
    • Bangladesh
    • Bahrain
    • Belarus
    • Belgium
    • Brazil
    • Brunei
    • Bulgaria
    • Cambodia
    • Canada
    • Chile
    • China
    • Colombia
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • East Timor (Leste)
    • Ecuador
    • Egypt
    • Estonia
    • Fiji
    • Finland
    • France
    • Germany
    • Greece
    • Guatemala
    • Hong Kong
    • Hungary
    • India
    • Indonesia
    • Ireland
    • Isle of Man
    • Israel
    • Italy
    • Japan
    • Kazakhstan
    • Laos
    • Latvia
    • Lithuania
    • Luxembourg

     

    • Macau
    • Macedonia
    • Malaysia
    • Mexico
    • Nauru
    • Netherlands
    • Nigeria
    • Norway
    • Panama
    • Papua New Guinea
    • Phillippines
    • Poland
    • Portugal
    • Qatar
    • Romania
    • Russian Federation
    • Saudi Arabia
    • Serbia
    • Singapore
    • Slovak Republic
    • Slovenia
    • Solomon Islands
    • South Africa
    • South Korea
    • Spain
    • Sri Lanka
    • Sweden
    • Switzerland
    • Taiwan
    • Thailand
    • Tonga
    • Turkey
    • UAE
    • UK
    • Ukraine
    • Uruguay
    • USA
    • Vanuatu
    • Vietnam
    Zone 1 - Unlimited Calls, SMS and 500MB Data
    • New Zealand
  • If you’re on an Upfront plan

    If you’re on an Upfront plan and your destination isn’t included in the International Roaming Day Pass, you’ll need to connect to local Wi-Fi or purchase a local carrier SIM card in order to use your phone overseas.

    You won’t be charged any pay-as-you-go rates to use your phone overseas.

    If you’re on any other Telstra plan

    If you’re on any other Telstra mobile plan and your destination isn’t included in the International Roaming Day Pass, you’ll be charged pay-as-you-go rates to use your phone in that destination.

    You also have the option to not use the Roaming Day Pass while in countries that are included in a Day Pass and to be charged on a pay-as-you-go basis instead, however will be far more expensive, and thus is not recommended, please read the rates below.

    The rates for each country will vary and once you arrive in your destination, we’ll send you an SMS with the rates that you’ll pay.

    If you don't want to pay-as-you-go, you can disable International Roaming in the My Telstra app by selecting your service, go to 'International Roaming' and select 'Manage'.

    Here is how you can check whether you'll be charged pay-as-you-go-rates:

    1. Open the My Telstra app
    2. Go to Services
    3. Select your Mobile service
    4. Tap on Extras
    5. Go to International Roaming

    If you only have a Day Pass toggle available, you're on an Upfront Plan and won't be charged pay-as-you-go-rates. If you also see an International Roaming toggle and it's enabled, you will be charged pay-as-you-go rates if you visit a country that's not eligible for Day Pass.

  • Yes, if you have International Roaming set up. Charges apply. You’ll still get notified by SMS, just like you do in Australia. To listen to your message, simply follow the instructions in the SMS. 

  • You can make calls and send messages while overseas using 2G/3G, VoLTE with 4G, Wi-Fi Calling, Telstra Video Calling and Telstra Messaging, depending on your mobile plan, device compatibility and network coverage in the area where you are attempting to make a call. Check with your device manufacturer to ensure compatibility for your specific device. VoLTE calls are also only possible in countries where we have an agreement with our roaming partner to use VoLTE.

    • It's free to use the My Telstra app whilst roaming although some functions might use a small amount of data.
    • Unlimited calls and SMS are only available to mobile handset plans to and from standard numbers while in a Day Pass-eligible destination. It excludes calls and sms to premium, directory assist and satellite numbers.
    • Some usage is excluded from International Day Pass such as MMS, video calls, third-party content charges, calls and SMS to premium numbers, satellite numbers and operator-assisted calls. These are charged at standard pay-as-you go International Roaming rates.
    • Cruise ships utilise satellite services rather than a mobile network. Therefore talk, SMS and data usage made on cruise ships won’t be covered by our Day Pass. We recommend contacting your cruise ship or travel provider to see their on-board arrangements.
    • International Day Pass inclusions based on Australian Eastern Standard Time. Any unused data expires at the end of each day. If you go over your 1GB daily data allowance, you’ll get an additional 1GB capped at $10, which is valid for 31 days in Day Pass-eligible destinations.
    • International Roaming can be deactivated at any given time by using any of our self-care tools. If you’re overseas, you can contact us by calling +61 439 125 109 between 8am-7pm AEST. All calls to that number are toll free if made from a Telstra service.
    • Calls can only be forwarded to Australian numbers. This helps us protect you from any fraud in case your phone is stolen while you’re overseas. International Roaming charges can apply when using call forwarding.

Need help?

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Support

More information about International Roaming can be found in our Frequently Asked Questions.

Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.